Refunds & Exchanges

We do not accept returns or offer refunds.

We understand that picking the perfect colour match online can be difficult. Only extensions that are completely unaltered (meaning they cannot be worn, cut, washed, brushed, coloured, installed, have their zip tag tags cut or changed in any way) and in their original packaging will be accepted for exchange within 7 days after the delivery date stated on the shipping carriers website.

Only UK orders can be exchanged. International orders are not eligible.

Once an exchange is confirmed, the return address will be sent to you. The cost of shipping the retuned item and any other shipping related costs is to be covered by the consumer. An invoice will be sent via email to cover the cost of shipping the new exchanged product.

If you are unable to follow our returns policy, your shipment will unfortunately be rejected and you will receive your item back.

Please note: We may not always have your desired exchange item in stock. In cases such as these, the consumer will be able to pre-order their item, which will often ship at the end of the month.

For more information on how to start an exchange, please email: support@amorellehair.com

Amorelle Hair does not take responsibility for lost, stolen, misplaced or incorrectly delivered return shipments.